The other
day I was in the Annual Sales Conference of my esteemed client, Rupee Boss Financial Services at
the invite of Walnace
Dias for a bit of facilitating the program.
This is
an organization which is committed to ensure the best experience in terms
of customer service & satisfaction with their
selfless attitude and humble approach which is visible
in the behavior of their employees.
The CEO of the organization P N Shetty was the
last one to address the employees. While addressing them he mentioned one thing
the employee must do is to have an attitude called “Zara Sa
Aur”.
What he
meant was to “Go the Extra Mile.”
Going the
Extra Mile makes all the difference between an ordinary and extraordinary work.
The
genesis of the “Going the extra mile” is biblical and had been used by Jesus
Christ where he says "Whoever forces you to
go one mile, go with him two."
Why should one go the extra
mile?
1. It makes you Feel Good
When a Supervisor stays after
office to help a subordinate to complete his work, it makes him feel better.
The happiness in the eyes of the subordinate makes it for going that extra
mile.
“Here is the simple but
powerful rule… always give people more than they expect to get.” - Nelson
Boswell
2. It improves your knowledge
about your Customers
When you dig deeper and make
your customer realize a problem which can occur in future and support him with
a solution now helps the customer’s stickiness to your organization.
3. It also helps you to Fix
Your Mistakes
Going an extra mile and seeking
feedback from a customer who has just given an order to competitor will
definitely help you to put your house in order.
4. It Impact others and boosts
your career as well.
Going an extra mile is
contagious. When you work beyond your call of duty you tend to influence your
team members as well and encourage them to follow your footstep.
5. There is less
competition.
Most of your colleagues
will call it a day when it comes to work hard, burn the midnight oil and work
an extra ounce for yourself and your organization.
As said by Wayne Dyer,
“It’s never crowded along the extra mile.”
So what you are waiting
for?
Set a great benchmark for
yourself and inspire others to aspire for more.
“One of the most important
principles of success is developing the habit of going the extra mile.” -
Napoleon Hill
